starph Privacy Policy – How We Handle Your Personal Data

When you register an account on starph, we collect basic personal details including your full name, date of birth, email address, and mobile number. We also collect account activity data such as login timestamps, betting history, deposit and withdrawal records, and device information used to access the platform. This information is necessary to operate your account, process transactions, and comply with applicable Philippine regulations on online gaming. We may also collect identity verification documents — such as a government-issued ID — when required to confirm your eligibility to play. Technical data like your IP address, browser type, and session duration is collected automatically to help us maintain platform security and improve the user experience. We do not collect sensitive personal information beyond what is strictly necessary for account management and regulatory compliance. All data collection is carried out transparently and in line with the purposes described in this policy.

The personal data we collect is used primarily to create and manage your player account, process deposits and withdrawals, and deliver the gaming and betting services available on the platform. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies. Identity and age verification data is used to ensure that only eligible players aged 21 and above in the Philippines can access the platform, in line with our responsible gaming commitments. Aggregated and anonymised usage data may be analysed internally to improve platform performance, identify popular features, and enhance the overall player experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to receive promotional communications, we may use your email or mobile number to inform you of relevant offers — you can opt out at any time by contacting us. Your data will never be sold, rented, or shared with third parties for their own marketing purposes.

starph does not sell or trade your personal information to any third party. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their functions. All third-party service providers are required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or to protect the rights and safety of the platform and its users. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where reasonably practicable. We will never disclose your personal data to unrelated third parties for advertising or profiling purposes. Any disclosure beyond the purposes described here will only occur with your explicit prior consent.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the starph platform is encrypted using industry-standard protocols to prevent interception during transit. Access to personal data within our systems is restricted to authorised personnel only, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and maintain systems designed to detect and respond to potential data breaches promptly. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing online gaming platforms. Transaction records and identity verification documents may be retained for a longer period to comply with anti-money laundering regulations and other legal obligations. Once the applicable retention period has expired and there is no longer a legal or operational basis for holding your data, we will securely delete or anonymise it. If you request account closure, we will process your request and begin the data deletion process in accordance with our retention schedule, subject to any outstanding legal obligations. You may request information about how long specific categories of your data are retained by contacting us directly. We do not retain data beyond what is necessary for the purposes described in this policy. Our retention practices are reviewed periodically to ensure they remain proportionate and compliant.

As a player based in the Philippines, you have rights over your personal data under applicable data protection legislation. You have the right to request access to the personal information we hold about you, and to receive a copy of that data in a clear and understandable format. You may also request correction of any inaccurate or incomplete information in your account records. If you believe your data is being processed unlawfully or beyond the purposes described in this policy, you have the right to object to that processing. You may request the deletion of your personal data where there is no longer a legitimate basis for us to retain it, subject to our legal obligations. To exercise any of these rights, please contact us at [email protected] with your registered account details and a description of your request. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine law.

The starph platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and help us understand how players interact with the site. Session cookies are essential for the platform to function correctly and are deleted when you close your browser. Persistent cookies may be used to remember your login status and improve your experience on return visits. We do not use third-party advertising cookies or share cookie data with external marketing networks. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain platform features. By continuing to use the platform after being informed of our cookie practices, you consent to their use as described here. If you have questions about specific cookies used on the platform, you are welcome to contact us for more details.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make changes, the revised policy will be published on this page with an updated effective date at the top. We encourage you to review this page periodically so that you remain informed about how we handle your personal data. Continued use of the starph platform after any changes have been posted constitutes your acceptance of the updated policy. If any changes significantly affect your rights or the way we use your data, we will make reasonable efforts to notify you through the platform or via your registered contact details. If you do not agree with any updates to this policy, you should stop using the platform and contact us to close your account. Your trust is important to us, and we are committed to keeping this policy clear, accurate, and up to date.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way starph handles your personal data, please do not hesitate to get in touch. You can reach our support team by email at [email protected] — please include your registered account details and a clear description of your query so we can assist you as efficiently as possible. For general questions about the platform, the FAQ page covers the most common topics and is often the fastest way to find an answer. We take all privacy-related enquiries seriously and aim to respond within a reasonable timeframe during standard business hours. Your privacy matters to us, and we are always happy to clarify how your information is being used and protected on the platform.